FAQ
1. What types of chairs do you offer?
We offer a wide variety of chairs including dining chairs, office chairs, lounge chairs, accent chairs, reclining chairs, outdoor chairs, and more. Our collection features various styles, materials, and colors to suit every taste and need.
2. Are your chairs customizable?
Yes! Many of our chairs can be customized in terms of fabric, color, and dimensions. Please visit our website or contact our customer service for more details on customization options.
3. What is your return policy?
We offer a 30-day return policy on most chairs. If you're not satisfied with your purchase, you can return it in its original condition for a full refund. Some exceptions may apply, especially for custom orders.
4. How do I care for and maintain my chairs?
The maintenance depends on the material of the chair. Generally, we recommend:
- Wiping down wooden chairs with a damp cloth and using a wood polish periodically.
- Vacuuming upholstered chairs regularly and spot cleaning with mild soap and water.
- For leather chairs, use a leather conditioner to keep the material supple.
Refer to our care guides for specific instructions for each chair type.
5. Do you offer delivery and assembly services?
Yes, we provide delivery services for all our chairs, and assembly is available for an additional fee. Please inquire at checkout for availability in your area.
6. Can I test the chairs before purchasing?
If you visit our physical store, you're welcome to sit in and test any of our chairs. For online orders, we encourage you to read product descriptions and customer reviews for guidance.
7. Do you have a warranty on your products?
Yes, most of our chairs come with a manufacturer's warranty that covers defects in materials and workmanship. The duration and specifics of the warranty can vary; please check the product details for more information.
8. What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, PayPal, and financing options. Check our website for the most current payment options available.
9. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email which allows you to monitor your shipment's progress.
10. How can I contact customer service?
You can reach our customer service team via email, phone, or through our website's contact form. Our representatives are available to assist you Monday through Friday, from 9 AM to 6 PM.
11. Do you have a newsletter?
Yes! Sign up for our newsletter to receive updates on new arrivals, exclusive deals, and special promotions. You can subscribe on our website.
12. Where can I find your store?
You can find our store location on our website under the "Store Locator" section. We also provide GPS directions for your convenience.
